? Frequently Asked Questions ?

Common Technical Site Questions

Most login, registration or ordering problems that occur are commonly down to browser based issues. www.VauxhallWorldParts.com has been designed to work best with Microsoft Internet Explorer 6+.

Commonn Customer Sales Questions

How much do you charge for delivery
Why buy from you and not my local Vauxhall Dealer or Parts Store?
What are your contact details?
Are you V.A.T. registered?
Do I need to pay V.A.T.?
Are your parts Genuine Vauxhall?
How are you so much cheaper than my local Dealer / Part Shop?
Are you a Vauxhall Dealer or Vauxhall Main Dealer Parts Shop?
What condition are the parts you supply?
Why do I have to register an account with your before purchasing parts?
What other payment options are available?
What happens if my part is faulty? And What is Your Return Proceedure?
I have received the incorrect part... What now?
What warranties do you give with your parts?
Do we offer special discounts?
Do we have an affiliate system?
Do you accept returns on parts that are not needed?
I have sent a part request or part enquiry but have failed to get a reply?

 

Telephone
U.K. Callers:	01375 391 931
International Callers:	+44 1375 391 931

Fax
U.K. Callers:	01375 383 071
International Callers:	+44 1375 383 071
Our Address
Vauxhall World Ltd Vauxhall World Parts 111 - 113 London Road, Grays, Essex. RM17 5YB

Within The E.U.
All persons within the E.U. will be charged V.A.T. by us on all orders.

Outside The E.U.
Persons outside of the E.U. will not be charged V.A.T. by us.
You will however be charged V.A.T. depending on your countries Rules & Regulations of Imports.
Please check with your countries customs or import duties for a full total of additional costs.

Since starting up in 2004 we have grown and stuck to our principle goal... Offering great quality products at "dreamy" prices. We are pleased to be able to not only continue this great principle but to improve on it, by lowering the prices even lower, as we have continued to grow.

Q/ What other payment options are available?

Warranty Returns
Contact us immediately!

Our Return Proceedure
Once you have requested a warranty credit for a part and have returned the part to us we then forward the part to the manufacturer for inspection. This can take anything from a couple of weeks to up to 3 months for a response depending the manufacturer.

Faulty Parts on Arrival
Faulty parts must be reported to us within 7 days of purchase and returned within 14 days.
Please ensure that you check your parts upon arrival from the courier

If you feel have received an incorrect part and have been either given advise, a part number from us or the part has been incorrectly listed on our website then we shall arrange to either have the item picked up or a postage voucher sent out for you to return it.
There is no handling fee charge for this situation

If the item you have received is incorrect and you have looked up the part incorrectly then unfortunately we can not be held responsible. We shall however do our outmost to help rectify this with the correct part, if available, being sent to you.
There is no handling charge if the item is returned to us within 7 days of purchase.
Over 7 days of purchase there is a 15% (value of the goods) handling fee.

This does not include electrical items

All our parts come with their manufacturer warranties. For further details please do not hesitate to contact us regarding this.

Most of the parts we supply will come with a Manufacturers warranty of 12 months / 12,000 miles. If a part we have supplied goes wrong within this period then please contact us using the credit form from your order screen or call our sales team on (01375) 391 931 to start a credit procedure.

Yes of course. We sell to many Car Dealers, Workshops, Mechanics, Parts shop and Retailers throughout the UK. For details on how to obtain additional discounts please either...

DOWNLOAD OUR TRADE ACCOUNT FORM HERE
Fill out and follow instructions within

OR

Contact Sales on (01375) 391 931

Returns Rules in short
We do not accept returns on any electrical items
We only accept returns on parts that have not been fitted
Postage costs are not covered

Once a part request or part enquiry is submitted you will receive an estimated time of response. The most common fault is that our e-mails are put into Junk / Spam email folders so please ensure you check the email is not in there.

If you have failed to receive a response within this time frame and you can not find a response email then please contact us.