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? Frequently Asked Questions ?

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Common Website Related Problems

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Common Customer Sales Questions

What areas do your vans cover?
How much do you charge for delivery
Why buy from you and not my local Vauxhall Dealer or Parts Store?
Why so long for Stock Orders?
What are your contact details?
Are you V.A.T. registered?
Do I need to pay V.A.T.?
Are your parts Genuine Vauxhall?
How are you so much cheaper than my local Dealer / Part Shop?

Are you a Vauxhall Dealer or Vauxhall Main Dealer Parts Shop?
What condition are the parts you supply?
Why do I have to register an account with your before purchasing parts?
What other payment options are available?
What happens if my part is faulty? And What is Your Return Proceedure?
I have received the incorrect part... What now?
What warranties do you give with your parts?
Do we offer special discounts?
Do we have an affiliate system?
Do you accept returns on parts that are not needed?
I have sent a part request or part enquiry but have failed to get a reply?



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Our website has a built in Delivery Calculator enabling you to see the available delivery options prior to check out. Simply add the parts to your online Shopping Cart, choose the destination country and click on calculate within the delivery calculator. It will even give you an estimated delivery time!


This is simple. You'll save anywhere between 10 and 50%!
We do not get beaten on prices for GENUINE parts!
Make sure you know what your buying! There are a lot of cheaper/inferior parts out there so don't be ashamed to ask for the manufacturer!

 

Telephone
U.K. Callers:
01375 391 931
International Callers:
+44 (0) 1375 391 931
Fax
U.K. Callers:
01375 383 071
International Callers:
+44 (0) 1375 383 071
Our Address

Vauxhall World Ltd
Vauxhall World Parts
111 - 113 London Road,
Grays,
Essex.
RM17 5YB



Our standard Stock Order turnaround is 2-4 days
When proceeding to checkout you'll be prompted the most upto date information on our Stock Order turnaround

During the following occasions you should expect our Stock Order turnaround times to be increased:
Bank Holidays and Between December and 16th January

Special Orders:
In the event of our Stock Order turnaround time being increased, we will accept Special Orders.
Special Orders to cover the cost of carriage on single items from the courier to us.
Special Orders Turnaround is 3-5 days.
Contact us for details on Special Orders



Yes we are V.A.T. registered.
Our V.A.T. Registration Number: 802 1590 66


Within The E.U.
All persons within the E.U. will be charged V.A.T. by us on all orders.

Outside The E.U.
Persons outside of the E.U. will not be charged V.A.T. by us.
You will however be charged V.A.T. depending on your countries Rules & Regulations of Imports.
Please check with your countries customs or import duties for a full total of additional costs.


Some of the parts we stock and supply come directly from General Motors (Vauxhall). Most of the parts we stock have come directly from the manufacturer (ie: Bosch, ACDelco, Febi Bilstein, etc).

Q/ How are you so much cheaper than my local Dealer / Part Shop?


Since starting up in 2004 we have grown and stuck to our principle goal... Offering great quality products at "dreamy" prices. We are pleased to be able to not only continue this great principle but to improve on it, by lowering the prices even lower, as we have continued to grow.


No! Vauxhall World Limited is in no way connected or associated with General Motors Corporation or Vauxhall Motors Limited.


We only sell Brand New unless otherwise stated within the part information screen.

Q/ Why do I have to register an account with your before purchasing parts?

You don't! You can order your parts via or telephone sales on 01375 391 931.
Registration is only required for purchasing parts online.


You can choose any of these payment methods...

Website payment:
Select your parts...
Register
an account with us...
Go to check out...
Follow the payment proceedure...
Done!

Telephone Payment:
Call us on 01375 391 931 with your part number
Confirm the prices with the sales agent
Confirm delivery address with the sales agent
Sales agent will then prompt you for your payment information.
(PLEASE NOTE: A 2.5% CHARGE IS ADDED TO MASTERCARD PAYMENTS)
Once payment is received your parts will be picked and sent

BACS / SWIFT / IBAN Payments
We accept BACS / SWIFT / IBAN payments from Trade customers only.
For information on our Trade Accounts please click here


Warranty Returns
Contact us immediately!
Each manufacturer has their own policies regarding Warranty Returns
The standard and quickest way to return your vehicle to the road is to purchase another part, complete the warranty return form and send the faulty part back to us.
All parts must be tested by the manufacturer for confirmation of a fault.

Our Return Proceedure
Once you have requested a warranty credit for a part and have returned the part to us we then forward the part to the manufacturer for inspection. This can take anything from a couple of weeks to up to 3 months for a response depending on the manufacturer.

Faulty Parts on Arrival
Faulty parts must be reported to us within 7 days following the day of obtaining your order and returned to us within 14 days.
Please ensure that you check your parts upon arrival from the courier

Q/ I have received the incorrect part... What now?


If you feel have received an incorrect part and have been either given advise, a part number from us or the part has been incorrectly listed on our website then we shall arrange to either have the item picked up or a postage voucher sent out for you to return it.
There is no handling fee charge for this situation

If the item you have received is incorrect and you have looked up the part incorrectly then unfortunately we can not be held responsible. We shall however do our outmost to help rectify this with the correct part, if available, being sent to you.
There is no handling charge if the item is returned to us within 7 days of purchase.
Over 7 days of purchase there is a 15% (value of the goods) handling fee.

To start a return procedure please complete the order in question to confirm you have received it.
The return to your previous orders section and select the Request Credit link on the invoice containing the parts you need to return. Then all you have to do is follow the instructions from there.

This does not include electrical items

Q/ What warranties do you give with your parts?


All our parts come with their manufacturer warranties.
For further details please do not hesitate to contact us regarding this.

Most of the parts we supply will come with a Manufacturers warranty of 12 months / 10,000 miles. If a part we have supplied goes wrong within this period then please contact us using the credit form from your order screen or call our sales team on (01375) 391 931 to start a credit procedure. Also See...


Yes of course. We sell to many Car Dealers, Workshops, Mechanics, Parts shops and Retailers throughout the UK.
For details on how to obtain additional discounts please either...

DOWNLOAD OUR TRADE ACCOUNT FORM HERE
Fill out and follow instructions within



Unfortunately we can no longer offer affiliate or drop shipping terms


Returns Rules in short
We do not accept returns on any electrical items
We only accept returns on parts that have not been fitted
Postage costs are not covered


Once a part request or part enquiry is submitted you will receive an estimated time of response. The most common fault is that our e-mails are put into Junk / Spam email folders so please ensure you check the email is not in there.

If you have failed to receive a response within this time frame and you can not find a response email then please contact us.


Our locals Van deliveries cover the following areas:
Aveley
Barking
Barking
Basildon
Basildon
Benfleet
Bowers Gifford
Bulphan
Burnt Mills
Canvey Island
Chadwell St Mary
Chafford Hundred
Corringham
Cranham
Dagenham
Dagenham
Dunton
East Horndon
East Tilbury
Elm Park
Fobbing
Grays
Horndon
Horndon On The Hill
Laindon
Langdon Hills
Leigh on Sea
Linford
Little Thurrock
North Benfleet
North Ockendon
North Stifford
Ockendon
Orsett
Pitsea
Purfleet
Rainham
Rayleigh
South Benfleet
South Hornchurch
South Ockendon
Southend
Stanford
Stanford Le Hope
Thurrock
Tilbury
Upminster
West Horndon
West Thurrock
Westcliff on Sea



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